Online booking, portal & WhatsApp

Online booking

Patients book from their phone without calling.

1. Settings → Online booking: turn booking on and choose your clinic's link name (e.g. dr-ahmed).
2. Booking link for patients: https://clinic.iq-server.com/book/dr-ahmed
3. Share it on WhatsApp, Instagram and Google Maps.

The patient picks a doctor (or first available), a time, and enters their details. The appointment appears in Appointments as Booked; reception must confirm it.

Offered times come from doctor schedules; time off is hidden automatically.

Patient portal

Patients see their prescriptions, lab results and appointments on their phone.

1. Settings → Online booking → Patient Portal → Enable.
2. Portal link: https://clinic.iq-server.com/portal/dr-ahmed
3. The patient enters the phone number registered at the clinic and receives a code on WhatsApp.

A lab result appears in the portal only after the lab uploads it.

Needs WhatsApp

The portal sends the sign-in code through the clinic's WhatsApp. Without a connected WhatsApp number the code never arrives.

WhatsApp

WhatsApp Inbox

WhatsApp Inbox: patients' messages to the clinic number in one place. Staff can reply, assign the chat to a colleague, or close it, depending on their permissions.

Automatic reminders

• Settings → Follow-up reminders: reminds the patient of the follow-up date the doctor set in their file.
• Settings → Patient reminders: an automatic message before the appointment.

Connecting the clinic's WhatsApp number

WhatsApp Settings: needs a WhatsApp Business account and message templates approved by Meta. It's a one-time step; ask support if you are not familiar with it.